Legal

Privacy Policy

Last updated:

At Novo Cleaning Services ("we," "us," or "our"), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website or contact us about our services.

Information We Collect

Information You Provide Directly

When you contact us via email, phone, or any contact form, we may collect:

  • Your name
  • Email address
  • Phone number
  • Home or business address (for service scheduling)
  • Any other details you choose to share in your message

Information Collected Automatically

When you visit our website, standard web server logs may record information such as your IP address, browser type, pages visited, and the date and time of your visit. We do not use tracking cookies or third-party analytics tools beyond what may be built into our hosting provider.

How We Use Your Information

We use the information you provide solely to:

  • Respond to your inquiries and provide quotes
  • Schedule and confirm cleaning appointments
  • Follow up on services already completed
  • Communicate important updates about our services

We do not sell, rent, or trade your personal information to any third parties.

Data Storage and Security

Any personal information you share with us is stored securely and accessed only by authorized team members who need it to provide your service. We take reasonable precautions to protect your data, though no method of transmission or storage is 100% secure.

Third-Party Links

Our website may contain links to our social media profiles (Instagram, Facebook, TikTok). These platforms have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party sites.

Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

You may request that we:

  • Confirm whether we hold personal data about you
  • Correct any inaccurate information
  • Delete your information from our records

To make any such request, contact us at Ahad@novocleaningservices.com.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please reach out: